Shipping & Returns

Shipping (Australia-wide)

Dispatch time: We pack with care and ship from Australia within 2 business days.

Delivery estimates: Most parcels arrive in 7–10 business days (metro usually faster). Regional/remote areas may take longer.

Tracking: A tracking link is emailed as soon as your order ships.

Shipping rates:

Free shipping on orders $50+ (Australia)

Flat rate under $50 (shown at checkout)

Authority to Leave: If you select ATL, carriers may leave the parcel in a safe place. We’re not liable for loss after successful delivery scans.

Hot weather & candles: Candles don’t love heat. Please bring your parcel inside promptly and avoid leaving it in direct sun.

PO Boxes & Parcel Lockers: Supported.

Christmas cut-off: Order by Dec 16 for pre-Christmas delivery to most metro areas (AU). Express options may be available at checkout.

Order Changes & Address Fixes

If you need to update your shipping address or cancel, contact us within 2 hours of ordering and we’ll do our best to help. Once a parcel is processed, changes aren’t always possible.

Returns & Refunds

We want you to love your order, but because our pieces are handmade (candles) and include living elements (Moonlings), we can’t accept change-of-mind returns.

We accept returns only for items that are defective, damaged in transit, or not as described.

If something arrived damaged/incorrect

Email us within 7 days of delivery: hello@sundropalchemy.com.au

Include your order number and clear photos of the item, packaging, and shipping label.

We’ll assess and, if approved, offer a replacement or refund to your original payment method.

Please keep all packaging until we advise next steps. In some cases we may ask you to return or safely dispose of the item.

What counts as a defect?

Candles: cracked jar on arrival, severely tunneled or unmeltable wick, container leak, or wrong item received. (Minor surface variations and natural frosting are normal in hand-poured soy candles.)

Moonlings: missing or damaged components on arrival (e.g., broken jar, leaked package, no Moonling present).

Not eligible

Change of mind, personal scent preferences, or used candles

Normal variations in handmade candles (e.g., minor frosting, slight surface texture)

Care-related issues after use (e.g., overheated candles, Moonlings kept in direct sun without water changes)

Biosecurity & State Restrictions (Moonlings)

We currently do not ship Moonlings to Tasmania due to local biosecurity rules.

If an order is placed to a Tasmanian address, we will cancel and refund the Moonling portion of the order.

If you’re unsure about your location, please contact us before ordering.

Exchanges

We don’t offer exchanges. If your item is defective or incorrect, we’ll replace or refund it according to the process above.

Refund Processing

Approved refunds are issued to your original payment method. Please allow 3–5 business days for your bank to post the credit after we process it.

Lost or Stalled Parcels

If tracking hasn’t moved for several days, reply to your order email or contact hello@sundropalchemy.com.au and we’ll investigate with the carrier. We follow the carrier’s investigation outcomes for replacements/refunds.

Caring for Your Items (quick tips)

Candles: Trim wick to 5 mm before lighting; allow first burn to reach the jar edge; never leave unattended.

Moonlings: Keep in indirect light, refresh water every 1–2 weeks, and give a gentle squeeze under water monthly to keep them bouncy.

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Questions? We’re here to help: hello@sundropalchemy.com.au