Shipping Policy

Shipping (Australia-wide)

Dispatch time: We pack with care and ship from Australia within 2 business days.

Delivery estimates: Most parcels arrive in 7–10 business days (metro usually faster). Regional/remote areas may take longer.

Tracking: A tracking link is emailed as soon as your order ships.

Shipping rates:

Free shipping on orders $50+ (Australia)

Flat rate under $50 (shown at checkout)

Authority to Leave: If you select ATL, carriers may leave the parcel in a safe place. We’re not liable for loss after successful delivery scans.

Hot weather & candles: Candles don’t love heat. Please bring your parcel inside promptly and avoid leaving it in direct sun.

PO Boxes & Parcel Lockers: Supported.

Christmas cut-off: Order by Dec 16 for pre-Christmas delivery to most metro areas (AU). Express options may be available at checkout.

Order Changes & Address Fixes

If you need to update your shipping address or cancel, contact us within 2 hours of ordering and we’ll do our best to help. Once a parcel is processed, changes aren’t always possible.

Biosecurity & State Restrictions (Moonlings)

We currently do not ship Moonlings to Tasmania due to local biosecurity rules.

If an order is placed to a Tasmanian address, we will cancel and refund the Moonling portion of the order.

If you’re unsure about your location, please contact us before ordering.

Lost or Stalled Parcels

If tracking hasn’t moved for several days, reply to your order email or contact hello@sundropalchemy.com.au and we’ll investigate with the carrier. We follow the carrier’s investigation outcomes for replacements/refunds.

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Questions? We’re here to help: hello@sundropalchemy.com.au